Website Terms & Conditions

Welcome to Mazzucchelli’s

Thank you for visiting Mazzucchelli’s. By accessing or using our website, including placing an order or creating an account, you agree to comply with and be bound by these Terms & Conditions. Please read these terms carefully. If you do not agree with any part of these terms, please do not use our website.

1. General

These Terms & Conditions apply to all users of the Mazzucchelli’s website (“Site”). By using the Site, you agree to comply with these Terms, our Privacy Policy, and all applicable laws and regulations. We may update these Terms from time to time, and any material changes will be communicated via the Site. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms.

2. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Mazzucchelli’s or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content on the Site without our prior written consent. Any authorized use must not imply Mazzucchelli’s endorsement unless expressly permitted. This Site and its contents are for your personal, non-commercial use only.

3. Acceptable Use of the Site
You agree to use the Site only for lawful purposes. Specifically, you agree not to:

• Violate any local, state, national, or international law or regulation.
• Attempt to gain unauthorized access to any part of the Site or any system connected to the Site.
• Transmit any unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the operation of the Site or any server or network supporting the Site.
• Engage in any conduct that restricts or inhibits any other person’s use or enjoyment of the Site.

4. Account Security

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. Please notify us immediately if you suspect unauthorized use of your account.

5. Product Information and Returns Policy

Mazzucchelli’s aims to provide accurate and up-to-date information on our Site. However, we cannot guarantee that descriptions, prices, or other content are complete, current, or error-free. If we identify an error in your order, we will promptly notify you and work with you to correct it.

In addition to your rights under the Australian Consumer Law, we offer an Easy Online Returns Policy for items purchased online, allowing returns for a full refund under certain circumstances. Please review the specific conditions of this policy [here].

As required by Australian Consumer Law, you are entitled to a replacement, refund, or repair if a product is faulty, not as described, or fails to meet statutory guarantees. Our commitment is to ensure that any issues are resolved fairly and in accordance with your consumer rights.

6. Orders, Payment, and Consumer Rights

All orders placed through the Site are subject to acceptance by Mazzucchelli’s. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or descriptions, or suspected fraudulent activity. Prices and product availability may change without notice.

For secure transactions, payment must be processed and accepted by us before your order is confirmed. If a product does not meet your expectations or is faulty, please contact us, and we will arrange a remedy in line with the Australian Consumer Law and, where applicable, our Easy Online Returns Policy.

7. Limitation of Liability

To the fullest extent permitted by law, Mazzucchelli’s shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from or in connection with your use of the Site or any products purchased through the Site. This includes but is not limited to damages for loss of profits, data, or other intangible losses. Nothing in these Terms & Conditions excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

8. Indemnification

You agree to indemnify and hold Mazzucchelli’s, its affiliates, officers, agents, and employees harmless from any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or connected with your use of the Site, your violation of these Terms & Conditions, or any rights of another.

9. Privacy and Data Use

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Site and outlines how we collect, use, and share your personal information in compliance with Australian privacy laws, including the Australian Privacy Principles. By using the Site, you consent to the data practices described in our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms & Conditions and any disputes arising from or related to the Site or these Terms shall be governed by and construed in accordance with the laws of the state of South Australia, Australia, without regard to its conflict of law provisions.

At Mazzucchelli’s, we believe in the importance of addressing customer concerns promptly and effectively. Our goal is to resolve disputes amicably and in accordance with applicable consumer protection laws. If you have a concern or dispute, please first contact our Customer Service team to allow us the opportunity to resolve the matter informally.

If we are unable to reach a satisfactory resolution through direct communication, you may have the option to bring the dispute before the relevant consumer tribunal or small claims division of the local court in your state or territory, where appropriate. These forums provide accessible and efficient dispute resolution services specifically designed for consumer-related claims.

Nothing in this clause restricts your rights under the Australian Consumer Law or other applicable legislation to pursue further remedies if necessary.

11. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Phone: 1800 921 551
Email: customerrelations@mazzucchellis.com.au

Thank you for choosing Mazzucchelli’s. We appreciate your business and are committed to providing you with the highest level of service and quality.