Frequently Asked Questions

Unlock a world of exclusive benefits with a Mazzucchelli's account!

Imagine curating your personalized Wishlist filled with the jewellery pieces you adore.

Stay ahead of the trends by joining our mailing list, where you'll receive the latest updates on our newest collections and irresistible promotions.

Don't miss out on these extraordinary perks—become a part of the Mazzucchelli's community today!

Signing up for Mazzucchelli's has never been easier with three convenient options.

First, click the person icon in the upper right corner of your screen to access the registration form.

Second, scroll to the bottom of any page on our website to find a quick sign-up form.

Lastly, use this link to go directly to our registration page where you can enter your details. Join us today and start enjoying all the exclusive benefits we offer!

To update your account details, begin by logging into your account.

Simply click on the person icon located in the upper right corner of any page to access your account dashboard.

Once on your account page, select the "View Address" button on the left side. This will allow you to effortlessly update your information.

Booking an appointment at one of our exquisite Mazzucchelli's stores offers you an unparalleled opportunity to explore our stunning collection with expert guidance.

Discover the special piece you've always dreamed of in a personalized, VIP experience.

Indulge in chocolates and sparkling water upon arrival. Schedule your exclusive appointment now and let us create a memorable jewellery experience just for you!

Absolutely! Whether it's your partner, family member, or friend, we welcome them to join you in this unforgettable jewellery experience. Share the magic of discovering exquisite pieces together at Mazzucchelli's!

Effortlessly locate your nearest Mazzucchelli's store with our handy store locator on the website!

Simply click the pin icon in the upper right corner or follow this link

Enter your location in the search bar to find the nearest store.

You'll also find store addresses and opening hours by clicking 'Visit the store page' on the location indicators on the map. Visit us today and explore our exquisite collections in person!

We are dedicated to helping you find the perfect piece for any occasion—whether it's for yourself, a loved one, family, or friend.

Book an appointment with us and enjoy a luxurious experience, complete with chocolates and sparkling water upon arrival.

Plus, take advantage of our complimentary in-store jewellery cleaning to ensure your treasures stay brilliant and last longer. Discover the exceptional service and exquisite selection that Mazzucchelli's offers today!

You can still explore and shop our stunning range of jewellery right here on the Mazzucchelli's website.

Every product and sale available in-store is also online for your convenience.

Have a question? Our incredible team is here to help! Simply click the speech bubble icon in the bottom left corner to chat with one of our knowledgeable team members.

Experience the elegance of Mazzucchelli's from the comfort of your home!

Choose from our convenient delivery options and receive your exquisite Mazzucchelli's jewellery in no time!

For Standard delivery, expect your order within 5 to 10 business days, for Express delivery, just 2 to 5 business days.

Please note that during peak periods like Black Friday and Christmas, delivery times may experience slight delays due to high demand and busy mailing services.

Special Orders, Design Your Own Rings, and items requiring resizing have different processing times. Rest assured, we are committed to delivering your jewellery with the utmost care and efficiency!

Experience the convenience of our flexible shipping options at Mazzucchelli's!

Choose Standard shipping for just $9.90 AUD, or enjoy it for free when you spend over $100 AUD on your order.

For a faster delivery, select Express shipping at $19.90 AUD, and receive it for free with orders over $500 AUD. Shop with us and enjoy seamless delivery tailored to your needs!

After placing your order, you'll receive an email with a tracking number and link, allowing you to effortlessly monitor the journey of your precious jewellery every step of the way. Stay informed and excited as your stunning piece makes its way to you!

Experience the elegance of Mazzucchelli's no matter where you are!

Simply select your preferred store, choose a date and time that suits you, and complete the checkout process.

You’ll receive a notification via email as soon as your order is ready for collection. Enjoy a seamless and flexible shopping experience with Mazzucchelli's!

At Mazzucchelli's, we want you to be completely satisfied with your purchase.

Please choose your items carefully, as we are unable to offer refunds simply for changes of mind or incorrect decisions made in-store.

However, many of our products come with manufacturer guarantees and warranties, and are also covered by Australian Consumer Law, which ensures your rights.

If you experience a major issue, you are entitled to a replacement, refund, or compensation for any foreseeable loss or damage.

For less significant issues, we will gladly repair or replace your item within a reasonable timeframe. If repairs or replacements are not completed promptly, you have the right to request a refund or exchange.

Additionally, if a product is misdescribed or differs from a sample, we will ensure a suitable remedy. Rest assured, we are committed to meeting all our obligations under Australian Consumer Law. For more information, please visit Australian Consumer Law

Enjoy peace of mind with our straightforward return policy for items purchased through our online store.

You have 14 days from delivery to return your items for a full refund, exchange, or credit note, provided they meet the following conditions:

Eligibility for Returns:
Items must be in their original, unused, and unworn condition with all packaging, paperwork, and certificates. - Excluded Items include personalized, customized, or modified products, special orders, and resized items.

Package your items securely, including a completed returns form, available here, and a copy of your original invoice or order number.

Ship your return to:
Attention: Mazzucchelli Online
GPO Box 976
ADELAIDE SA 5001

Note that you are responsible for the cost and risk of returning your items. We recommend insuring your shipment, as we cannot accept liability for any loss or damage during transit.

Once we receive your return, our quality assurance team will verify that your items are in original condition and meet eligibility requirements.

If approved, your refund, exchange, or credit will be processed within 14 days. You will receive a confirmation email when your refund is underway.

Refunds will be issued using the same payment method as the original purchase.

If your item does not meet the return criteria, we will notify you and return the items to you at a cost of $19.95 AUD. By shopping with us, you agree to this policy, which may be updated periodically. Continued use of our online store signifies your acceptance of any changes made to our policy.

For a faster delivery, select Express shipping at $19.90 AUD, and receive it for free with orders over $500 AUD. Shop with us and enjoy seamless delivery tailored to your needs!

Of course! If your product qualifies for an exchange or return, simply contact us with your order number and your preferred store location.

We're here to make the process smooth and hassle-free, ensuring your satisfaction every step of the way. Let us help you get everything sorted out with ease and confidence!

Absolutely! If your gift giver requested a gift receipt at the time of purchase, you can easily handle a return or exchange. We're here to ensure you find the perfect piece that brings you joy!

Please note that our Design Your Own Rings are a unique, custom creation and, as such, are not eligible for refunds, returns, or exchanges.

We are committed to ensuring your complete satisfaction with your bespoke design, so please reach out to our team for any questions or assistance in the design process. Your personalized piece is crafted with the utmost care and attention to detail, and we want to ensure it exceeds your expectations!

Ensure a smooth return process by including the following in your return package: the items you wish to return, a completed returns form (available here), and a copy of your original invoice or order number.

By following these steps, you'll help us process your return efficiently and quickly. We’re here to assist you every step of the way to ensure your satisfaction with Mazzucchelli's!

Interested in learning about our seamless returns and exchanges? Visit our dedicated policy page here for all the details. We’re committed to ensuring your complete satisfaction with every Mazzucchelli’s purchase!

Safeguard the beauty of your cherished jewellery with these simple yet essential care tips. Always remove your pieces before engaging in sports, gardening, or housework to prevent any accidental damage.

Protect your jewellery from sharp impacts, direct sunlight, and extreme temperatures to keep it looking its best. Steer clear of harsh chemicals by taking off your jewellery before swimming or cleaning, as chlorine, bleach, and other household agents can tarnish metals, discolour gemstones, and weaken settings.

Additionally, avoid exposing your jewellery to soaps, lotions, hairsprays, or other cosmetics, as their ingredients can dull the surface of your diamonds and make your pieces appear less radiant.

Finally, handle your jewellery with care, as oils from your skin can create a film that diminishes its sparkle.

By following these guidelines, you’ll ensure that your stunning pieces continue to shine brightly and remain as captivating as ever.

To ensure your jewellery remains in pristine condition, we recommend storing each piece separately to prevent any damage. The original box your jewellery arrived in is an ideal storage solution.

Alternatively, wrap each item in a separate soft, lint-free cloth to cushion and protect it from dust. For DIY lint-free cloths, old white handkerchiefs, blouses, or scarves can be cut into small pieces.

White fabrics are best as they prevent any risk of dye transferring onto your precious jewellery, especially if they come into contact with moisture.

Trust these tips to keep your treasures sparkling beautifully!

Over time, everyday dirt, oils, and lotions can dim the brilliance of your cherished jewellery. To restore and maintain its sparkle, follow these simple cleaning methods:

Soapy Water Bath
Create a gentle cleaning solution by mixing mild liquid soap with warm water in a small bowl. Use a soft brush to lather and clean your jewellery, then place the piece on a wire strainer and rinse it with warm water. Finish by patting it dry with a soft, lint-free cloth.

In-Store Professional Cleaning
Visit any Mazzucchelli’s store for a complimentary professional cleaning of your jewellery, ensuring it shines like new. Connoisseurs Precious Jewellery Cleaner Available at all Mazzucchelli’s locations, this specialized liquid cleaner enhances the brilliance of gold, platinum, and diamond jewellery.

Connoisseurs UltraSoft® Gold Jewellery Polishing Cloth
Also available in our stores, this convenient two-step dry-cleaning system cleans and polishes your jewellery to a stunning lustre. Keep your jewellery sparkling and radiant with these easy tips and exclusive products from Mazzucchelli’s!

Since 1903, Mazzucchelli’s has been unwavering in our commitment to delivering exceptional quality and unparalleled service. Our Mazzucchelli’s Extended Care Plan is a testament to this dedication, offering you peace of mind with comprehensive protection for your fine jewellery investment.

Choose from our flexible service plans, available in either 3-year or lifetime packages, and experience the ultimate in care and confidence for your treasured pieces. Trust Mazzucchelli’s to safeguard your jewellery with the same excellence we've upheld for over a century.

Discover the comprehensive care our plans offer to keep your cherished jewellery in perfect condition.

Our services include:

Ring Sizing
Adjust your ring up to 2 sizes for a flawless fit.

Stone Resetting and Tightening
Ensure your precious stones are securely set and sparkling.

Rhodium Plating
Maintain the radiant shine of your white gold jewellery with annual rhodium plating.

Prong Re-Tipping
Protect and secure your gemstones with expert prong re-tipping.

Cleaning, Inspecting, Refinishing, and Polishing
Keep your jewellery looking its best with thorough care and maintenance.

Chain and Bracelet Soldering, and Clasp Replacement
Repair and restore the integrity of your beloved chains and bracelets.

Earring Repair
Restore your earrings to their original brilliance.
Trust us to provide exceptional service and ensure your jewellery remains as stunning as the day you first wore it!

Our coverage plans are designed to offer you peace of mind, but please note the following exclusions:

Loss of stones or other parts
Unless it's due to a defect in workmanship or materials.

Accidental or deliberate physical damage
Damage resulting from misuse, tampering, unauthorized modifications, or failure to adhere to the manufacturer's care instructions.

Unauthorized repairs or replacements

Cosmetic damage
That does not affect the mechanical functionality of your product.

Flaws in gemstones

Loss of use or any consequential damages

We’re here to help ensure your jewellery remains as beautiful and functional as the day you bought it, so don’t hesitate to reach out with any questions about our coverage!

Our 3-Year Plan offers comprehensive coverage for all listed services, ensuring peace of mind for three full years from the date of purchase.

For ultimate protection, our Lifetime Plan extends coverage for the entire lifetime of the owner or the product—whichever comes first.

To learn more about what constitutes a product or owner lifetime plan, click the link here. Enjoy unparalleled reassurance and support with Mazzucchelli's!

The cost of your plan varies based on the price of the product and the specific plan you select. For a detailed breakdown and to find the perfect plan for you, simply refer to the comprehensive chart on this page. We’re here to ensure you find the best option that fits your needs and budget!

To keep your jewellery in impeccable condition, it's important to inspect it regularly.

Look for any loose settings or prongs, and if you spot any issues, consult one of our expert jewellers for prompt repairs. We highly recommend a professional assessment at least once a year to check for loose claws, worn mountings, and general wear and tear.

Visit your local Mazzucchelli’s anytime for a thorough review and cleaning of your cherished pieces. Your jewellery deserves the best care, and we're here to ensure it shines brilliantly for years to come!

We encourage you to contact our dedicated team at your earliest convenience to explore the next steps. You can easily reach us via email or by phone, as provided on this page.

Discover incredible savings with our 'Ask for a Better Price' offer!

For products marked with this message, we are delighted to provide you with a special deal, allowing you to secure the item at a reduced price upon request.

Don't miss out on this opportunity to get the best value for your purchase!

Discover unbeatable prices on your favourite jewellery by reaching out to our team!

Simply click the speech bubble icon in the bottom left corner to chat with one of our knowledgeable team members. Ask them if they can offer you a better price on the item you're interested in.

You might need to provide the product's PLU, which you can easily find just below the product title on its page.

Many of our products are already offered at their best possible price, reflecting exceptional value and quality.

Unfortunately, we are unable to provide a further discount on these items. Rest assured, you are receiving the finest deal available on our exquisite jewellery collection!

At the bottom of each product page, you'll find a button labelled 'Technical Specifications.' Here, you'll uncover detailed information about the product, including carat weight, metal content, and more.

This feature ensures you have all the essential details to make an informed and confident choice for your next stunning piece from Mazzucchelli's.

Carat is the standard measurement used to weigh these precious stones.

TW stands for Total Weight, while Carat TW (CTW) refers to the total carat weight of a piece. For example, imagine a diamond ring has centre stone weighing 1.00 carat, and the surrounding halo adds an additional 0.05 carat. Together, the centre stone and halo total 1.05 Carat TW, showcasing the full brilliance and value of your exquisite piece.

South Sea Pearls, cultivated in the warm waters of Australia, the Philippines, and Indonesia, are produced by the majestic White Lipped, Silver Lipped, and Gold Lipped Oysters. These luxurious pearls come in captivating shades ranging from luminous white and creamy tones to rich gold, offering a touch of opulence.

Freshwater pearls, as their name indicates, are cultivated in serene freshwater lakes, rivers, and ponds by molluscs. These exquisite gems are primarily farmed in Japan, the United States, China, and India. Available in a stunning array of pastel hues and classic white, freshwater pearls are renowned for their exceptional durability, making them a resilient choice compared to saltwater pearls.

Tahitian Pearls, often celebrated as black pearls, dazzle with their incredible spectrum of colours, including grey, green, purple, and blue. They also feature lighter shades like white, yellow, and pink with a subtle grey overtone. Sourced primarily from the pristine waters of French Polynesia, including the magnificent island of Tahiti, these pearls are nurtured by the Black Lip Oysters, showcasing a unique and exotic allure.

Natural Pearls are exquisite treasures crafted by nature without any human intervention. These pearls are formed when an irritant is naturally introduced to an oyster or mollusc, resulting in the creation of these unique gems.

Cultured Pearls, while similar in formation, involve a technician deliberately introducing an irritant to the mollusc or oyster to stimulate pearl production. The only way to differentiate Cultured Pearls from Natural Pearls is through an x-ray examination. Explore the captivating world of pearls with Mazzucchelli’s and discover the beauty and craftsmanship behind each stunning piece.

Natural Diamonds are a breathtaking marvel of nature, formed deep within the Earth's mantle over 1 to 3 billion years under intense pressure and heat. They are brought to the surface through volcanic activity, then carefully mined and refined to reveal their timeless brilliance.

Lab-Grown Diamonds, while created by human ingenuity, replicate this natural process in a controlled laboratory environment. Using methods such as High Pressure High Temperature (HPHT) or Chemical Vapor Deposition (CVD), these diamonds are cultivated from a 'diamond seed' to achieve the same stunning quality as natural diamonds. Once formed, they undergo meticulous refinement, offering you a stunning alternative without compromising on beauty or durability.

Carat, often abbreviated as 'ct,' is a crucial measure of gold purity in jewellery.

When you see '24ct,' it means your piece is crafted from 100% pure gold with no other metals mixed in.

'18ct' signifies that the jewelry contains 75% gold and 25% other metals, offering a beautiful balance of strength and brilliance.

'9ct' means the piece is made from 37.5% gold, providing durability at a more accessible price point.

Unleash your creativity with our 'Design Your Own Ring' service, an exclusive feature of our Promise collection, offering up to 7,000 stunning design options.

Enjoy real-time updates on your ring’s cost as you customize, ensuring complete transparency and reducing quote wait times.

Plus, personalize your ring with complimentary engraving on the inside, allowing up to 16 characters to inscribe a special message.

You can even add a matching band for a seamless look.

Craft a one-of-a-kind masterpiece with Mazzucchelli's today!

The price of your custom ring is closely tied to every aspect of its design—from the choice of stone and its cut to the mount design and setting.

Experience real-time pricing with our dynamic menu; the cost updates instantly as you make changes to any element of your design. This transparent, live pricing feature ensures you stay informed and confident as you create your perfect, personalized piece.

Each masterpiece takes approximately 3 weeks to craft, ensuring meticulous attention to detail and unparalleled quality. Trust us to create a stunning, one-of-a-kind piece just for you.

Please note that our Design Your Own Rings are a unique, custom creation and, as such, are not eligible for refunds, returns, or exchanges.

We are committed to ensuring your complete satisfaction with your bespoke design, so please reach out to our team for any questions or assistance in the design process. Your personalized piece is crafted with the utmost care and attention to detail, and we want to ensure it exceeds your expectations!

To include any additional elements not available in the app, a separate quote will be provided. This ensures that every detail of your customization is accurately and expertly addressed, giving you a clear understanding of the costs involved. Our goal is to deliver a personalized and seamless experience tailored to your unique needs!

Absolutely! To explore the comprehensive Terms and Conditions of our convenient Lay-by options, simply follow this link. We're committed to providing you with a seamless shopping experience and transparent information every step of the way!

Yes, we offer a range of flexible payment plans to make your shopping experience even more enjoyable.

Explore our options including Humm, Humm90, ZIP, and Latitude Interest-Free. For detailed information on each plan, including terms and conditions, simply click the link provided on this page. Choose the plan that best fits your needs and shop with confidence at Mazzucchelli’s!

When you're ready to make your purchase, enjoy a seamless checkout experience with a variety of payment options.

We accept Visa, Mastercard, Amex, UnionPay, and JCB, along with PayPal, shopPay, GPay, Zip, Humm, Latitude - Interest Free, and Afterpay.