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Refund Policy

Australian Consumer Law

In addition to the below, you may also have rights under the Australian Consumer Law.
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement.
You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.
Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.
Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Please choose your purchase carefully. We don’t give refunds if you simply change your mind or make a wrong decision.

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement.

You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Please retain your receipt for proof of purchase.

Shop our online store with peace of mind. This refund and exchange policy (this policy) is limited to purchases made through our online store only and does not extend to physical stores. This is because we realise that our customers are not able to inspect each online item in person like they would be able to in our physical stores.

In this policy, the expressions we, us and our are a reference to Mazzucchelli’s Jewellers
ABN 25 124 077 729.

Refund Process

  • You may return your item(s) purchased through our online store within 14 days of delivery for a full refund, exchange or credit note by following the requirements below.
  • Your item is not eligible for a refund, exchange or credit note if it is an Excluded Item, which means that it:
    • has been customised or otherwise modified at your request; or
    • is a special order; or
    • has been resized.
  • Item(s) must be returned in original, unused and unworn condition free from any damage or sign of wear and with all packaging, paperwork and certificates that originally accompanied your item(s).
  • Include in your return package:
    1. your item(s) being returned; and
    2. a completed returns form (available here) and
    3. a copy of your original invoice or order number.
  • You will be responsible for the cost and risk of posting your item(s) back to us. We recommend that you insure your item(s) with your courier as we cannot accept any responsibility for loss or damage in transit of the item(s) during its delivery back to us.
  • Post your item(s) back to:

    Attention: Mazzucchelli’s Online
    GPO Box 976
    ADELAIDE SA 5001

  • Once we receive your return, our quality assurance team will assess your item(s) to certify that it is in its original condition and is not an Excluded Item (see above) before your nominated refund, exchange or credit is processed.
  • Once assessed as eligible, your nominated refund, exchange or credit will be made within 14 days of us receiving the returned item(s). You will receive a confirmation email once your refund is being processed. Note that refunds must be made in the same way that the item(s) were initially purchased.
  • If your item is not eligible as it does not meet the requirements above, we will let you know and we will post your item(s) back to you at your cost of $19.95 AUD.

By using our online store, you are agreeing to the terms of this policy. You acknowledge that we may modify our policy and post such changes on our online store, after which, your continued use of our online store shall be deemed to be your agreement to the modified policy.

What can be used as proof of purchase?

  • Original Tax Receipt
  • Order Confirmation Number

How are exchanges processed online?

If your online order is eligible for an exchange, we will refund any returned merchandise back to your original tender type. A new order will be created for the exchange request and will be charged to the original tender type. You will be notified of your new order number via email.

How long will my online return take to process?

Once we receive your return, our quality assurance team will assess your item(s) to certify that it is in its original condition and is not an Excluded Item before your nominated refund, exchange or credit is processed. This process including delivery times will take up to 30 days from date of delivery.

Once assessed as eligible, your nominated refund, exchange or credit will be made within 14 days of us receiving the returned item(s). You will receive a confirmation email once your refund is being processed. Note that refunds must be made in the same way that the item(s) were initially purchased.

What if my item is damaged, incorrect or faulty?

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the problem is not major, we will choose to repair or replace the item within a reasonable time. If it is not repaired or replaced in a reasonable time you can choose a refund or replacement. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you

What to include in my online returned package?

  • your item(s) being returned; and
  • a completed returns form (available here)
  • a copy of your original invoice or order number.

What are excluded items?

  • has been customised or otherwise modified at your request; or
  • is a special order; or
  • has been resized.
Size Guide

You’ve found the perfect ring but have no idea what size you need. By following our tips and using our printable Ring Size Guide, finding out your ring size is easier than you think.

Tips for Finding Your Correct Ring Size
The ideal ring fit is loose enough to slide over your knuckle and tight enough so that it cannot fall off your finger.

Many people find that a variance of a half size or less will still fit comfortably most of the time.

Measuring your Finger
We have provided an easy way to measure your correct ring size with our Ring Size Guide

Download our Ring Size Guide here