Product Disclaimers
Accuracy of Product Descriptions
We make every effort to ensure product descriptions, images, and specifications on our website are accurate. However, variations in colour, size, and appearance may occur due to the natural characteristics of gemstones, metals, and other materials. Minor variations are normal and do not affect the quality of the product. NOTE: Variations do not mean faults in the manufacturing. We encourage customers to visit our store or consult with our customer service team for any specific inquiries regarding product details.Pricing and Availability
All prices are displayed in AUD and include applicable taxes. Product availability is regularly updated, but cannot be guaranteed. If pricing or product information errors are identified, we will correct them and notify affected customers.Gemstone and Metal Descriptions
The descriptions of gemstones and metals, including information about treatments, origins, and quality, are provided for general informational purposes. Natural materials may show minor variations, adding to their uniqueness. For specific details or certifications, please consult our experts.Diamonds
Natural DiamondsOur natural diamonds are carefully selected and graded according to the 4Cs: Cut, Colour, Clarity, and Carat Weight. Each diamond may have slight variations, as they are natural stones. For diamonds over a certain carat weight, certification from reputable gemmological institutes may be provided.
Lab-Grown Diamonds
Lab-grown diamonds are physically, chemically, and optically identical to natural diamonds. They are graded and certified by gemmological institutes using the same standards as natural diamonds. Any treatments or enhancements will be disclosed at the time of purchase.
Gold and Silver
Our gold and silver jewellery are crafted from high-quality alloys. Gold jewellery is available in various purities, such as 9ct, and 18ct. Silver items are typically crafted from sterling silver (92.5% pure silver). Due to the nature of these metals, some tarnishing may occur over time. Proper care can help maintain their appearance.Pearls
Natural and Cultured PearlsOur pearls, whether natural or cultured, are genuine and responsibly sourced. As organic materials, pearls may have slight variations in colour, shape, and size. They are sensitive to chemicals, extreme temperatures, and humidity. We recommend storing pearls separately and wearing them regularly to maintain their lustre.
Coloured Gemstones
Our coloured gemstones are sourced from around the world and may include a variety of stones such as sapphires, emeralds, rubies, and more. Some gemstones may undergo treatments to enhance their appearance. These treatments are common and widely accepted in the industry. We will disclose any treatments applied to the gemstones at the time of purchase.
Watches
Third-Party BrandsWe offer a selection of luxury and premium watches from renowned third-party brands, including Tag Heuer, Longines, Rado, Tissot, Seiko, Baume & Mercier, Raymond and Weil, and Edox. Each watch is covered by the respective manufacturer's warranty and care instructions, which will be provided at the time of purchase.
Warranty and Servicing
All watches are subject to the manufacturer's warranty terms. For specific warranty details, please refer to the documentation included with your purchase or consult with the manufacturer directly. Note that your rights under the Australian Consumer Law are unaffected by these warranties. We recommend servicing your watch at authorised service centres to maintain performance and ensure warranty coverage.
Water Resistance
The water resistance of each watch varies by model and brand. Always check the manufacturer's specifications for the correct usage guidelines. Water damage caused by exceeding the recommended limits is not covered by warranty.
