Terms and Conditions

Latitude Offer

Exclusive to Latitude customers – spend $4,999 or more on Forevermark at Mazzucchelli’s and receive a FREE* pair of 9 Carat Gold Diamond Solitaire Studs valued at $2499. *T’s & C’s apply – click here for full details.

Terms of Use

The Jewellery Group Pty Limited (“Mazzucchelli’s” “us” “we”) owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions. If you do not agree to the Terms and Conditions, please do not use or access this website.

Website Disclaimer

If the Website contains any typographic errors then we reserve the right to correct such errors. Items which are advertised on promotion have been ticketed for sale at higher prices before the promotion commenced. Sales may have taken place at lower than ticketed prices.

Despite all reasonable safety measures from Mazzucchelli’s, this website cannot be guaranteed to be error free. The presence of any such errors will not be a breach of this agreement. Mazzucchelli’s cannot guarantee any data or links available for on this website are free of viruses or other spyware. You must take your own precautions to ensure that the method which you employ for accessing the website does not expose you to any risk.

Product Disclaimers

Some products may appear larger or smaller than their actual size, and colours may vary on screen. If you require clarification on the size or colour of any item, please arrange an in-store appointment prior to committing to purchase these items. Mazzucchelli’s cannot be held responsible for any such errors or omissions.

Change of Products and Price

Mazzucchelli’s may change the prices on this website at any time. Product availability and product prices may vary between Mazzucchelli’s retail stores and those found on this website.

Payment Plans

Please click here for our payment plans.


Please click here for our Lay-By policy.

Gift Cards/Vouchers

A minimum expiry period of 3 years and no post-purchase fees apply to gift cards/vouchers purchased from 31 March 2018. Mazzucchelli’s will honour the gift card/voucher for at least 3 years, regardless of what is printed on the card.

The following exclusions apply:

  • A gift card or voucher that was sold before 31 March 2018. The terms and conditions in place at the date of purchase of those cards will continue to apply.
  • A gift card or voucher that is given by a business for free to a consumer.
  • A gift card or voucher exchanged for goods returned to the supplier of the goods.
  • Gift cards supplied as part of a customer VIP program.
  • A gift card or voucher supplied as part of a temporary marketing promotion as a bonus to the purchase of a good or service.

Warranties, Guarantees and Refund Policy

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the issue with the goods is not major, we will repair or replace the item. If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced.

You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Please retain your receipt for proof of purchase.

All goods purchased via this website are subject to our Refund Policy. To view this policy click here.

Intellectual Property Rights

All content in the Website (including text, graphics, logos, recordings and software) are either owned by The Jewellery Group Pty Limited, or licensed to us by third parties, and is subject to Copyright under Australian and International law. Except where specifically noted, no information or graphics on this website may be copied, replicated, downloaded or reproduced in any form without our express written consent.

Privacy Statement

We will comply with the terms of our Privacy Policy available here, and you consent to the terms of this Privacy Policy.

Governing Law and Jurisdiction

These Terms and Conditions are governed by, and construed in accordance with the laws of South Australia. If a dispute arises regarding these terms of use, you agree to submit to the exclusive jurisdiction of the courts of South Australia.